Virtual Branch

‘Banking from anywhere’ is becoming the new normal and having a virtual branch means empowering your customers to bank when, where, and how they want to.

With traditional brick-and-mortar bank branches shutting their operations due to change in customer preference, virtual branch has grown in popularity to the extent that majority of people prefer not to visit a bank branch at all. Around 70% of today’s millennials use online banking.

A virtual branch enables the branch employees to deliver branch services to the customers wherever they need. This includes virtual customer on-boarding, loan and mortgage applications, deposits, virtual customer service etc.

GIEOM’s Virtual Branch offering transfers the advantages of a bank branch to a remote service. It is now possible to sell banking products remotely with an easy-to-use and secure online banking component. Virtual branch provides numerous opportunities for bank advisors.

Key functionalities that we offer as part of virtual branch

TWO-WAY SCREEN SHARING

Both the customer as well as bank employee can share their screens to assist the customer in filling the application form.

CO-BROWSING

The bank employee can view customer’s browser in real time to identify the issue and jointly navigate the screens for a superior customer support.

LIVE CHAT

Enables the bank employee to engage with the customer in real-time.

MEETING SCHEDULER

Customers can schedule an appointment with the bank employee as per their availability from any location.

ONLINE DOCUMENT EXCHANGE

Both customer and the bank staff can share documents during remote conversations.

CONFERENCE OPTION

A 3rd party can also be involved in the discussion to streamline and expedite the decision-making process.

CLIENT IDENTIFICATION (KYC) & TRANSACTION AUTHORIZATION

This facilitates onboarding of new customers. With the help of a video call between the consultant and the client, identity verification is extremely fast and secure.

How are we different?

Real life experience that a physical branch offers is replicated in digital with a 3D view of branch.

Customer will get to meet bank representatives as ‘Avatars’ who will assist the customer by showing the way around when a customer enters the virtual 3D branch.

Once a service is chosen, a short explainer on “how to access that service” will be shown in a audio visual mode. Customer is given a choice of self service (chat /forms) or assisted service with a video agent connecting on a click.

Resources

Video KYC Solution – Assisted Onboarding (India) – GIEOM Digital Validator

Brochures

Video KYC Solution – Assisted Onboarding – GIEOM Digital Validator

With a lot of digital automation initiatives across the globe in various sectors, it is also important to strike a balance between technology and customer experience. There is a larger community out there who prefers to have a human touch point along with the technologies. Gieom Video KYC solution helps to onboard the customer remotely in a safe and secure environment by providing video assistance during the onboarding process.

DOWNLOAD BROCHURE

Brochures

Digital KYC Solution – Self-Onboarding – GIEOM Digital Validator

While the ‘Digital’ has become a new normal, especially in BFSI sector, it is extremely important for any organization to factor the new technology adoption with operational efficacy, ease in the implementation, and superior customer experience as part of their digital transformation initiatives.

DOWNLOAD BROCHURE