Video Customer Engagement Platform
Bridge the gap between digital convenience and human interaction.
Gieom’s Video Customer Engagement platform enables businesses to deliver personalized, real-time support without the need for in-person visits. It facilitates face-to-face interactions digitally, reducing operational costs while enhancing customer satisfaction. Whether customers face long wait times, limited business hours, or mobility constraints, this solution provides seamless video engagement, ensuring a human touch whenever needed.
Why Choose Us?
Increased up-sell and cross-sell opportunities for the organization
Improved customer satisfaction through Increased first call Resolution
Host remote interactions with clients through high-quality video meetings that are as effective as in-person meetings
Reduced staffing needs Due to the flexibility to work from anywhere
Reduced wait time For customers
Solution Capabilities
Two-Way Screen Sharing
Two-Way Screen Sharing
Both the customer as well as the employee can share their screens. The employee can help the customer to fill out the application form.
Co-Browsing
Co-Browsing
A restricted view of the customer’s screen can be shared with the employee to enhance customer support. GIEOM’s co-browsing solution combines the power of web real-time technology that does not require any download, installation, or plugin.
Live Chat
Live Chat
A single source to document and manage all risk and policy controls.
Meeting Scheduler
Meeting Scheduler
This feature enables the customer to schedule an appointment with the employee as per their convenient day and time.
Online Document Exchange
Online Document Exchange
Both customer and the employee can share documents during remote conversations for better mutual understanding. This file exchange takes place in a secure manner and the documents exchanged during the session are saved in the history of the communication.
Easy Integration
Easy Integration
GIEOM’s Video Customer Engagement. Platform can be integrated with any. Third- party applications to deliver. High quality experiences.
Conference Option
Conference Option
Tripartite option allows such as a subject matter expert spouse or business partner can be in the discussion to streamline and expedite the decision-making process.
Frequently Asked Questions
How does Gieom’s Video KYC Solution work?
The solution allows customers to connect with a KYC agent via a secure video call. During the call, the customer presents their identity documents (e.g., passport, driver’s license) and answers verification questions. The agent verifies the documents and matches them to the customer’s face in real-time.
What types of documents are supported?
GIEOM’s Video KYC Solution supports a wide range of government-issued IDs, including passports, national IDs, and more, from over 200 countries.
Is the solution secure?
Yes, GIEOM prioritizes security. The platform uses end-to-end encryption, complies with global data protection regulations (e.g., GDPR, CCPA), and ensures that all data is stored securely.
How fast is the verification process?
The verification process is typically completed in under 5 minutes, ensuring a quick and seamless customer onboarding experience.
How easy is it to integrate Gieom’s Video KYC Solution?
The solution offers seamless integration via APIs, making it easy to incorporate into your existing systems. Gieom also provides comprehensive support during the integration process.
What is the deployment model?
Gieom supports both cloud and On-premises deployment.
What is the pricing model?
Gieom offers flexible pricing models, tailored to meet the needs of businesses of all sizes.
Recommended Resources
Get started with Digital Identity Verification
In a growing interconnected digital economy, identity verification of an individual’s real-world…
Why are organizations jumping onto the AI-enabled Identity verification bandwagon?
Who has not experienced being asked to show some kind of government…
