Both the customer as well as bank employee can share their screens to assist the customer in filling the application form.
The bank employee can view customer’s browser in real time to identify the issue and jointly navigate the screens for a superior customer support. GIEOM’s co-browsing solution combines the power of Web Real time technology that does not require any download, installation or plugin.
The live chat feature enables the bank employee to engage with the customer in real-time thereby offering a quick service to the customer ultimately leading to an improved customer experience
This feature enables the customer to schedule an appointment with the bank employee as per their availability from any location.
GIEOM’s Video Customer Engagement Platform can be integrated with any third-party applications to deliver high quality experiences.
Both customer and the bank staff can share documents during remote conversations for better mutual understanding. This file exchange takes place in a secure manner and the documents exchanged during the session are saved in the history of the communication.
A 3rd party such as a subject matter expert or the loan applicant’s spouse or business partner can also be involved in the discussion to streamline and expedite the decision-making process.
Host remote interactions with clients through high-quality video meetings that are as effective as in-person meetings.
Improved customer satisfaction through increased first call resolution
Increased up-sell and cross-sell opportunities for the organization
Reduced staffing needs due to the flexibility to work from anywhere
Reduced wait time for customers
Private Banking and Wealth Management
Lending & Mortgage
Video Enabled Customer Care