Virtual Branch
With traditional brick-and-mortar bank branches shutting their operations due to change in customer preference, virtual branch has grown in popularity to the extent that majority of people prefer not to visit a bank branch at all. Around 70% of today’s millennials use online banking.
A virtual branch enables the branch employees to deliver branch services to the customers wherever they need. This includes virtual customer on-boarding, loan and mortgage applications, deposits, virtual customer service etc.
GIEOM’s Virtual Branch offering transfers the advantages of a bank branch to a remote service. It is now possible to sell banking products remotely with an easy-to-use and secure online banking component. Virtual branch provides numerous opportunities for bank advisors.
Key functionalities that we offer as part of virtual branch
A 3rd party can also be involved in the discussion to streamline and expedite the decision-making process.
How are we different?
How are we different?
Real life experience that a physical branch offers is replicated in digital with a 3D view of branch.
Customer will get to meet bank representatives as ‘Avatars’ who will assist the customer by showing the way around when a customer enters the virtual 3D branch.
Once a service is chosen, a short explainer on “how to access that service” will be shown in a audio visual mode. Customer is given a choice of self service (chat /forms) or assisted service with a video agent connecting on a click.

Once a service is chosen, a short explainer on “how to access that service” will be shown in a audio visual mode. Customer is given a choice of self service (chat /forms) or assisted service with a video agent connecting on a click.

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