In the present digital world, many customers prefer the convenience of digital services and self-service options for handling their queries or accessing services. However, there are still situations where customers may require a personalized, human touch for their interactions with a business by not going to a physical location due to long wait times, limited business hours, mobility issues, health concerns etc. It is also true that sending field customer service representatives or agents to a customer location for a few services can be costly for an organization.
GIEOM’s video customer engagement is an effective solution for organizations looking to offer a personalized human touch to their customers without the need for physical presence, while also saving on costs associated with sending field representatives with utmost customer satisfaction.
Solution Capabilities
Two-Way Screen Sharing
Both the customer as well as the employee can share their screens. The employee can help the customer to fill out the application form.
Co-Browsing
A restricted view of the customer’s screen can be shared with the employee to enhance customer support. GIEOM’s co-browsing solution combines the power of web real-time technology that does not require any download, installation, or plugin.
Live Chat
The live chat feature enables the employee to engage with the customer in real-time thereby offering a quick service to the customer that ultimately leading to an improved customer experience.
Meeting Scheduler
This feature enables the customer to schedule an appointment with the employee as per their convenient day and time.
Online Document Exchange
Both customer and the employee can share documents during remote conversations for better mutual understanding. This file exchange takes place in a secure manner and the documents exchanged during the session are saved in the history of the communication.
Easy Integration
GIEOM’s Video Customer Engagement. Platform can be integrated with any. Third- party applications to deliver. High quality experiences.
Conference Option
Tripartite option allows such as a subject matter expert spouse or business partner can be in the discussion to streamline and expedite the decision-making process.
Enhance your Digital Engagement to Optimize Customer Experience
Interested to learn more?
Resources
Video Customer Engagement
In the present digital world, many customers prefer the convenience of digital services and self-service options for handling their queries or accessing services. However, there …
