Business Process Observability
What you can map, you can measure and if you can measure, you can monitor & improve

Business Process Observability approach helps in bringing out the “unknowns-unknowns”.
Business processes are interconnected and complex. Therefore, organisations will have to continuously monitor them to identify any performance issues before operations are impacted. With Business Process Observability solution, organisations can leverage the process level data to continuously monitor the health of the business processes to identify opportunities for improvement and automation, and also analyse the impact of such alternations.
Business Process Observability helps organisations to make improvement a continuous process and an integral part of staying relevant.
Solution Capabilities

PROCESS DISCOVERY
Supports 3 methods of process discovery – Automated, Integrated with BPMN and manual drawing of process flows

PROCESS OBSERVABILITY
Bring KPI’s related to process health from underlying systems and display on process activities

PROCESS ANALYSIS
Analytics helps to quantify, compare, identify and scale areas for possible improvement

PROCESS IMPROVEMENT
Refine and enhance process performance through collaboration with other stake holders- process changes, micro automation, improvements and others

ISSUE MANAGEMENT
Process related loss events and other Issues can be reported across any line of defence

REMEDIATION PLAN
Considering the appropriate response, coming up with the action plan and drive the plan to a successful completion are the stages of the remediation plan supported by the solution
Benefits to Organisations
Centralized visibility across the business process end to end
Move from a manual method to automated method of monitoring
Insightful information based on objective data
Making automation investments in the right areas
Solution Features
How the Platform
supports
the Consulting Partner

Deploy Ops Central Platform (white labelled) on Partner Server. Train a team to create content and maintain the setup


Interested to learn more?
Resources
Business Process Observability
Business processes are interconnected and complex. Therefore, organizations will have to continuously monitor them to identify any performance issues before operations are impacted. With Business …