Mauritius Commercial Bank, founded in 1838, is the oldest and largest banking institution of Mauritius. It is also the oldest banking institution south of the Sahara and one of the oldest banks of the Commonwealth to have preserved its original name.
Core IT transformation project hit rough weather, with end user adoption emerging as a key challenge. The change impact across the organisation was significant and deep. Staff were used to a highly customised legacy platform and reluctant towards change.
The leadership team needed a tool that could get help get the buy-in of 2600 + staff, and also get them excited, trained and ready to embrace change in a short time.