Get to know how Yes Bank, India’s fourth largest private sector bank uncovered the secret to its success by implementing a tool that can marry technology and staff competency and create a perfect recipe of operational excellence.

To streamline the process, Yes Bank partnered with GIEOM, a provider of cloud-based e-learning and change management software. ‘They understood how the whole process had to go. They documented almost 547 processes, from small to large, all of which were online. Overall, when we were looking at each process, it was either a manual process that turned into a digital method or an entirely digital process.’