Video Customer Engagement
In the present digital world, many customers prefer the convenience of digital services and self-service options for handling their queries or accessing services. However, there are still situations where customers may require a personalized, human touch for their interactions with a business by not going to a physical location due to long wait times, limited business hours, mobility issues, health concerns etc.
Digital SOP Visualization
With organizations moving towards digital transformation journey, embracing new hybrid work culture, new employees onboarding/change in roles, the SOPs need to be updated, actionable and automated to keep the users knowledgeable, compliant and vigilant on their day-to-day operations.
With organizations moving towards a hybrid work culture and with heavy compliance requirements from the regulators, the policies and SOPs need to be amended accordingly and automated to keep the users compliant and vigilant in their day-to-day operations.
Business Process Observability
Business processes are interconnected and complex. Therefore, organizations will have to continuously monitor them to identify any performance issues before operations are impacted. With Business Process Observability solution, organisations can leverage the process level data to continuously monitor the health of the business processes to identify opportunities for improvement and automation, and also analyse the impact of such alternations.
THE RISK CENTRAL AUDIT MANAGEMENT SOLUTION helps auditors to ensure control effectiveness, healthy operational practices, adherence to policies and procedures and manage audits efficiently and effectively in a systematic manner. The solution also helps auditors to measure and monitor audits, implement risk based internal audits, track audit recommendations, and other features.
Video KYC (Assisted Onboarding)
With a lot of digital automation initiatives across the globe in various sectors, it is also important to strike a balance between technology and customer experience. There is a larger community out there who prefers to have a human touch point along with the technologies. Gieom Video KYC solution helps to onboard the customer remotely in a safe and secure environment by providing video assistance during the onboarding process.
Digital KYC (Self-Onboarding)
While the ‘Digital’ has become a new normal, especially in BFSI sector, it is extremely important for any organization to factor the new technology adoption with operational efficacy, ease in the implementation, and superior customer experience as part of their digital transformation initiatives.
Organizations need the ability to manage various types of compliances across different policies and to overcome the lack of adherence to Regulations. Risk Central provides transparent, actionable regulatory compliance management process.
Organizations come across Incidents and Loss Events which have serious financial consequences even with all preventive measures in place. To track, assess and manage the loss events data is an essential part of risk management which in turn contributes to risk assessment and monitoring.
Enterprises have understood that disruption are not a one-off event but part of the business as usual. Things will go wrong, and enterprises are forced to plan on how to recover from the disruption. Enterprises are looking to be resilient to be able to protect and sustain their core business functions when experiencing operational stress and disruption.
Operational Risk Management
Most Ops Risk, GRC and ERM systems are aging and they do not serve the needs of organisations today in a comprehensive and efficient manner. The Applications are not designed for ease of use and collaboration resulting in long training cycles and poor adoption.