Onboard your customers while social distancing

Digital Customer Onboarding solution from GIEOM

Reduce time to onboard new customers by 90% and the onboarding cost by 70% with GIEOM’s Digital Customer Onboarding platform.

How we are different

Developed ground up and supports On-Premise and Cloud deployment

PWA (progressive web application) enabled. No need to download any app

Fully trained AI/ML engine with high accuracy to recognize and read multi country ID documents

Fully compliant with country specific regulatory guidelines on customer identification process

Plug & Play solution that can be seamlessly integrated into bank's processes across multiple channels

Winner of India's most prestigious software innovation award NASSCOM League of 10

Developed in association with Micorsoft Accelerator

How it Works

Banks publish QR code/ URL for Customer self on- boarding

Customers scan the QR code on this page using mobile/ Tablet or click on the URL

A link opens on the mobile/Tablet

Step by step guidance is followed by customer to capture KYC and Liveness details

Customer account is opened instantly

Customer Journey during Digital Onboarding

GIEOM Digital Validator front-end

Customer visits Banks Portal

Application Link

Customer captures image of ID document

Customer takes 5 sec selfie video for Liveness Test

AI based face match

Request or schedule a video call

Customer consent obtained for video call

  • VPN check
  • Bandwidth check
  • Secure connection

  • Customer shows ID document
  • RM captures screenshot
  • RM asks random questions

Customer uploads signature

Customer uploads signature

GIEOM Validator back office dashboard

Accept/Reject Applications

Concurrent Audit

Dashboard to view Application Status

Forgery check

Submitted ID verified with govt. database


Liveness testing with built-in anti-spoofing checks and gesture randomization

Facial Match on ID proof against the selfie & liveness test

Watermarking of details like Geotagging with date and time stamp

Classification & recognition of the ID Document

Using computer vision, the details on National ID are extracted, verified with Government database & auto filled in the relevant fields

Built in video call facility

Easy to build dynamic digital forms using the Forms designer tool

Dashboard to monitor and handle exceptions from the on-boarding process

All components of this solution are provided as API calls to coexist with existing onboarding platforms

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