Process Mapping – The What, Why and How?

What is Process Mapping? Let us break down the words. Process means “a series of actions you do for a particular purpose that produce an outcome”. Mapping means “creating a picture or diagram that represents something (a process)”. Process Example – If You want to make 1 cup of Tea so, here is the process […]

The Role of Process Mapping in Change Management

Change is constant in the fast-paced world of business. Companies must frequently adjust operations to respond to market developments, technology advancements, or internal reorganisation. Process mapping is an invaluable tool in change management. Here are some of the many instances in which process mapping can help change management and employee adaptation to new processes. VISUAL […]

Overview of the Australian Operational Resilience Regulatory Guidelines

Operational Resilience Regulatory Guidelines

The objective of this Prudential Standard CPS 230 is to establish and uphold operational resilience for APRA (Australian Prudential Regulation Authority) regulated entities. Such entities are required to proficiently mitigate operational risks, ensure the continuity of critical operations during disruptions, and effectively address risks associated with service providers. This Prudential Standard is applicable to all […]

Building Resilience: The Crucial Role of Policy Management Solutions in Compliance with the Digital Operational Resilience Act(DORA)

A policy management solution is of utmost importance from a Digital Operational Resilience Act (DORA) regulation perspective. The DORA regulation aims to ensure the operational resilience of digital services providers, including financial institutions and other critical entities, in the face of cyber threats and other disruptions. Implementing a comprehensive policy management solution is crucial for […]

6 Simple Steps for Implementing an Operational Resilience Framework

6 step operational resilience blog

On March 29, 2021, the Bank of England (BoE), Prudential Regulation Authority (PRA), and Financial Conduct Authority (FCA) jointly issued policy and supervisory statements to enhance the UK financial system’s resilience against operational disruptions. Operational resilience necessitates firms embracing the notion that disruptions are inevitable. The underlying assumption is that business disruptions and failures will […]

Digital Operational Resilience Act (DORA) – A Brief Overview


The use of information and technology is essential in the modern era as it supports complex systems used for daily activities. It plays a critical role in keeping our economies running, especially in key sectors such as finance, and improves the functioning of the internal market. However, as digitalization and connectivity continue to increase, so […]

Operational Resilience Program – Steps to Conduct a Failure Modes and Effect Analysis (FMEA)

Basel defines Operational Resilience as a bank`s ability to deliver critical operations even at times of disruption. This would mean that the bank should have the ability to identify and protect itself from threats and potential failure. Failure Mode Effect Analysis is a step-by-step approach for identifying possible vulnerabilities or failures and prioritize the same […]

Operational Resilience

Operational Resilience

Enterprises have understood that disruption are not a one-off event but part of the business as usual. Things will go wrong, and enterprises are forced to plan on how to recover from the disruption. Enterprises are looking to be resilient to be able to protect and sustain their core business functions when experiencing operational stress […]

Impact Tolerance – Setting Impact Tolerance is a Vital Step to Build and Enhance Operational Resilience of an Organisation.

Impact Tolerance

Impact Tolerance is quantifying the level of disruption, a critical business service can accommodate or absorb, before such disruption creates a significant impact or harm on the organisation or its customers. These impact could be financial, operational, regulatory etc. Regulators now mandating the financial services organisations to quantify these impact tolerances in terms of time […]