Primarily focused on corporate banking, IndusInd, an Indian bank, has now shifted its focus to the retail sector. Changes in its senior management, addition of staff are some of the other modifications that it made along with the transformation of its technology, people, culture and performance.

The bank was already rebuilding its channels (including implementing Finacle eBanking), middleware, CRM, workflow, business intelligence and imaging. The core banking system was one of the final changes. “There was an initial aim to go live with the core system in August 2012 but this was ambitious,” said Mridul Sharma, SVP and head of solution delivery.

The bank had 6-7000 end-users to be trained on the core banking system and all users first went through remote training. “There were plenty of computer-based training (CBT) tools in the market,” said Sharma. However, these were generic, 'so you would end up doing all the legwork'. Indusind Bank decided that it wanted something that added more value and fit perfectly for core banking. To manage the staff training aspect of the core banking system implementation, IndusInd used GIEOM’s cloud-based remote testing tool.

Using GIEOM, the bank could train its business users in a more comprehensive, controllable and distributable manner. GIEOM was also more flexible as the bank staff could use GIEOM at home and at work.

The implementation phase of GIEOM took 3 months. Finacle core banking implementation has now been successfully implemented across all branches to facilitate the delivery of state-of-the-art banking services.

The Mauritius Commercial Bank (MCB) is one of the principle banks in Mauritius and the surrounding countries, with modest beginnings nearly 170 years ago under a royal charter. It has since consolidated its operations with a network of branches and ATMs across Mauritius and has a majority share in domestic deposits and cards market.

Before entering the next growth phase MCB wanted to take stock, streamline processes and optimise functioning by leveraging on technology. It partnered with a leading banking solution vendor to implement an enterprise wide core banking solution to scale up operations and and enhance deliveries.

Sweeping organisational changes are are difficult to implement, especially when they involve new technology or realignment of processes. MCB set out to make the entire project more people driven and to demistify the technology angle as much as possible. The bank introduced a revolutionary technology adoption aid GIEOM, to help employees adopt the new platform with ease. GIEOM drastically shortened the learning curve of employees with as many as 1600 MCB employees transitioning to the new system in record time.

Ecobank services more than 7 million customers via 1,100 bank branches in 30 counties and this is one of the largest multi country banking networks in Africa.

Since 2006, as part of its business strategy, Ecobank has developed an unrivalled footprint in Africa. Due to several acquisitions, there was a clear business need to standardize operations across the region and bank decided to roll out Oracle FLEXCUBE.

One of the challenges in large technology transformation projects is the change management and people resistance to change and bank decided to use GIEOM for ensuring increased user adoption.

Eco Bank used GIEOM to create user-friendly training content for end users, which made the training much easier, and at the same time helped in testing user understanding of working using new core banking system.

A leading Southern African bank with operations in 5 countries wanted to standardize operations across all groupbanks, bring in the culture of process-based operations, ensure compliance and provide training on operations and IT systems to users.

Bank selected GIEOM for this and is currently rolling out the solution.

One of the largest investment banks in the Middle East was asked by the regulator to have well defined Standard Operating Procedures (SOP) and policies.

Bank started creating SOP’s using conventional methods of world/excel and the same was not manageable and decided to go the GIEOM way.

This bank has setup a business excellence unit that uses GIEOM to ensure SOP’s are periodically reviewed by business unit and compliance, measure errors and defects in operation, set KPI’s for business areas, use checklists and deviations forms to reduce operational errors, conduct compliance monitoring, enable collaboration across the bank to achieve business excellence.

This bank has seen increased growth in business through better customer management as users are well aware of the processes, reduced operational errors and increased compliance.